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Graph 3: Patient Satisfaction with Nursing Care % excellent
99% 99% 99% % Good to excellent
100%
90%
90% 86% 87%
80%
70%
60%
50%
Courteousness and Nursing Care: Time, Explanation of Surgery and
friendliness attention given Aftercare
Graph 4: Patient Satisfaction with Reception
% excellent
100% 99% 99% % Good to excellent
100%
91%
90% 87% 87%
80%
70%
60%
50%
Courteousness and Proper Communication Level of Attention Given
friendliness
The Shoulder and Upper Limb Unit
