Page 9 - 2019 - erbe employee handbook.draft national

1
Welcome
Our Environment
On behalf of all employees at Erbe USA, Incorporated, welcome to the team. Erbe hopes that all employees who join the company not only feel at home but also are challenged and inspired to perform to their potential. Erbe believes strongly that how we treat employees is the fundamental element behind our success. It all starts with our work environment and the values that we promote.
Equal Employment Opportunity
Erbe is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Erbe is committed to this policy in all matters of employment.
The Director of Human Resources is designated as the Equal Employment Officer and is responsible for communicating and implementing this policy.
Quality Policy Statement
Quality is a systematic approach to the search for excellence. We believe that quality awareness and improvement should be every employee’s top priority. We realize that our quality is judged not only by our product quality, but also by the quality of our service as we meet our customer’s needs. We believe good quality systems are the most vital parts of a well-managed company.
The following elements provide the focus to keep our quality efforts continuous and improving.
 ManagementCommitment.Seniormanagementwillactively,visiblyandcontinuouslysupport the quality system and quality improvement. Quality is our corporate culture.
 Customer Needs. Customer feedback is essential for design and quality improvements. We listen to what our customers say about our company and its quality.
 Design.Qualityisdesignedandbuiltintoourproducts.SalesandMarketing,CustomerService, Technical Service, as well as Quality are integral to design and development of products. It is our goal to detect and solve potential problems in the design stage.
 Education/Training. People are the base of our quality program. Every employee impacts quality. We strive to provide training to enable them to perform to the best of their ability.
 Compliance. Regulatory requirements provide the starting point for our quality systems. It is our goal to exceed these requirements.
Quality is a long-term commitment to our customers, ourselves, and assessment agencies that we will give our personal best not only the first time but every time.
9 | Our Environment Confidential/Internal Use Only