Page 14 - 043 -.Net Hosted- Installing and Using MLS Connect with SIMS.NET_2.0

ID: 043
Installing and Using MLS Connect Version Number: 2.0
Date: 12/09/2011

Troubleshooting

Use this section to try and resolve any issues encountered whilst installing or using MLS Connect
version 3.

Area Problem Solution
Installation MLS Connect for SIMS.net will Check that SIMS.net or a SIMS.net
not install on my computer. client is installed on the same
computer that MLS Connected is
intended to be installed on.
The login credentials specified The account MUST be at a system
for my MIS do not pass the administrator level, if not the top-most
‘Login’ test but I know the account provided with your MIS.
account exists for my MIS.
Where is the MLS Connect Go to www.microlib.co.uk and log
setup file? into the service area. Find the MLS
Connect setup file from the System
Updates section.
I use Eclipse.net Hosted. Select Junior Lib/Managed from the
Where do I select it when ‘GCX MLS Settings’ window and click
setting up MLS Connect? on the Junior Librarian .Net /
Managed tab that appears.
Do not know the customer Your customer account number or
account number for setting up user number is referenced on the
MLS Connect with Junior.net Hosting Agreement. Add “0” numerals
or Eclipse.net Hosted. to the front of your number to pad it
out to 6-digits in length.

For more help on this or if you cannot
find your customer account number,
please go to the MLS service area at
www.microlib.co.uk.
When setting up MLS Connect Please try the following:
with Eclipse.net the test fails
with an error about a  Double-check the details that have
network-related or instance- been entered on the Eclipse .Net
specific issue while Details tab.
establishing a connection to  Compare the details against the
SQL Server. Eclipse.net Server Configuration
tool.
 Check that an instance name has
been specified with a backward
slash after the server name if an
instance name is used.
e.g. SERVER\INSTANCE

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Micro Librarian Systems LTD Support on the web: www.microlib.co.uk/MyMLS