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MARKETING MATERIALS
Elder offers a wide variety of marketing materials that are great sales tools for our customers. If interested In viewing some of the options available, please contact your individual Sales Rep or our Customer Service Department for more information.
RETURNS
All customers must put their return requests in writing to Customer Service. The written request must contain: reason for return, style number, size, color and quantity. If the return is approved, a return authorization will be issued. Customers may be charged a restocking fee for returns, except on returns for damaged goods or goods shipped in error. If a customer embroiders a garment after they receive it, then it may NOT be returned. It is the customer’s responsibility to inspect the garments before embroidering or embellishing them.
CREDIT CARD TRANSACTIONS
All customers that are not a prepaid account and want to pay their invoices by credit card will be charged a 3% administrative fee. All customers that are a prepaid account will be required to pay a deposit of 75% before specials are manufactured.
SHIPPING
All orders are shipped F.O.B. Paragould, Arkansas.
EARLY BIRD PROGRAM
The Early Bird Program requires a minimum $5,000 order in house by February 28th of each year. Once you qualify for seasonal dating, ALL orders from that date forward will qualify for seasonal dating for the current year (net 30 as of 7/20 – due 8/19). This includes any immediate orders for at once delivery. Net 30 days will apply to all at-once orders prior to receiving your quali ed seasonal order. The sooner you qualify for seasonal dating, the sooner you can enjoy extended terms for your immediate needs!
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General Information