Page 2 - Total Quality Excellence
P. 2

TABLE OF CONTENTS









            • Total Quality Management (TQM)

            • Importance of Quality Management
      & Business Excellence
            • Elements of Total Quality Management


            • Total Quality Management Models

            • Quality Management Tools

            • Six Sigma and Quality Management


            • What is Kaizen ?

            • Role of Managers in TQM

            • Role of Customers in TQM

            • Comparison of Six Sigma and TQM
      Management  • The PDSA (Plan-Do-Study-Act) Technique for Quality
            • Similarities and Differences in Implementation of Quality

               Frameworks in Manufacturing and Service Sector




               Improvement




      Quality







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