Page 11 - Multivista Response to Metro Vancouver RFQ No.19-247

3. Access may also be accessed by web browsers from an IOS or Android devices
4. Mobile application access via IOS or Android for photographic and Web Cam services.

B. CLOUD STORAGE
1. All traffic to Web-Based Management Portal shall be secured with 2048-bit SSL/TLS encryption and use
certificates issued by the Symantec Corporation or equivalent.
2. All data at rest, including user passwords, are hash and salt encrypted to impede brute force or reverse
lookup attacks.
3. Vendor personnel cannot decode passwords.
4. Standalone, offline implementations of the software must be possible to provide heightened security for
sensitive projects and for final delivery of documentation after contract completion.
5. All application and database servers run on dedicated physical hardware in load-balanced, high-
availability clusters with automatic mirror failover procedures.
6. Database mirroring.
7. Database backups performed daily and shipped off-site.
8. Multiple copies of each photo and video file saved within each storage cluster.Storage cluster mirroring
between geographically diverse
C. WEBCAM SERVICE & MAINTENANCE
Multivista offer a complete end to end webcam service, from the initial installations to the ongoing technical live
webcam streaming support.

We have a dedicated inhouse webcam development and support team that work alongside our operations teams to
help deliver the full scope webcam service.

Our all-inclusive webcam service and warranty program comes with an extended warranty, the Multivista all-inclusive
service includes all physical components and technical equipment, we have live phone and email support team and a
dedicated Account Manager for the complete duration of the project.
Our webcam support and operations team visit project sites monthly or as required to complete interval checks and
run system diagnostics checks as part of our proactive maintenance program ensuring the webcam service stays live
and working seamlessly. Our operation team are visiting project sites daily across the Lower Mainland and can
respond to all urgent requirements that may arise.

9
_________________________________________________________________________________________________________

RFSQ No. 19-247
UAV Imaging and Mapping and Supply, Install and Monthly Service for Time Lapse Cameras for Construction of the Annacis Island
Outfall Project facilities