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Chapter Seven: Reflection

Subsequently, I developed a low/mid-fidelity wireframe prototype to illustrate
Summary and Reflection
my design objectives, soliciting user feedback to refine the plan. Multiple user

tests were conducted to glean insights and iteratively improve the prototype on
user experiences.
At the outset of this research, my goal was to devise potential solutions to
Despite time constraints, I managed to conduct two comprehensive user tests
enhance patient-provider interaction based on patient preferences and optimize
to validate the final high-fidelity version. Additionally, efforts were made in
treatment outcomes, thereby shifting the focus of physiotherapy towards
tandem to strategize market Introduction and branding initiatives, ensuring a
patient-centred care. Throughout this process, I encountered numerous chal-
RESEARCH PROJECT
holistic approach to implementation and dissemination.
lenges, providing valuable lessons on how real-world design can identify and
address problems effectively.

Once significant challenge arose from the reluctance of SETU Sports Injury
Clinic to participate fully, which, due to time constraints, hindered my ability to Limitations
convey be potential impact of this research on patient satisfaction at their facili-

ty. In crafting my survey and interview questions, I aimed to gather essential
patient information, pinpoint challenges, assess interaction levels across all
Through this study, akin to any research endeavour, I encountered several limi-
treatment stages, and gauge acceptance of innovative solutions.
tations worth noting. One notable challenge pertained to accessing stakehold-

ers involved in treatment provision. Despite initial interviews conducted with
Following data collection, I meticulously analyzed the findings, highlighting key
them, I faced obstacles due to the clinic management's lack of cooperation and
pain points and ident6stages with the lowest patient-provider interaction levels.
the reluctance of treatment provider students to engage fully. Consequently, I
From analysis, I generated a list of issues requiring attention to potential solu-
leveraged insights gleaned from these interviews conceptual foundation for
tions.
ideation and design.
Moreover, time constraints posed significant hurdles at various stages of the
The ideation phase, conducted through group workshops, involved brainstorm-
research. Through the invaluable support and guidance of my professors, I nav-
ing sessions to generate both practical and speculative ideas. Through hypoth-
igated these constraints effectively. Their assistance proved instrumental in
esis presentation, ai distilled these ideas into three concepts, each capable of
maintaining momentum and achieving milestones amidst tight timelines.
addressing a significant portion of the identified challenges.
Furthermore, it is important to acknowledge the assumption made in this
Based on insightful feedback from Supervising professors, I selected a com-
research that all respondents provided honest answers based on authentic
posite of three ideas as my final solution which is prioritizing stakeholder
experiences. While every effort was made to ensure data integrity, this
engagement and maximizing interaction levels. This amalgamated approach
assumption underscores the importance of trust and transparency in the
represented the culmination of my efforts.
research process.

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