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VMOST Mission Planner Example:
Strategic direction for a loans provider (future plan)
DEC JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV
Livechat
Ben:
Improve Customer Cost: Online Chat with CSA
Mission 1: Create a lean /
Training
Touchpoints
customer centric org Reduce Overheads Ben: Responsive My Account Site New HR Portal
Cost:
The Team Ben: Org Design Training 1 Training 2
for Line
for Line
Managers Managers
Cost:
Mission 2: Offer loans to near-
Ben: Train Devs
in
New Customer Base Responsive Quote Generation
responsive
Cost: coding
prime customers Go-Live with the new Ben: Team Marketing Squad 1
TV
Hire
Squad 2
brand
Campaign
Cost:
Squad 3
Process
Business Integration Ben: Change Reporting Other Tactics
Cost: Infrastructure MI Data Mart
Mission 3: Future proof the IT estate Partner Integration Cost: Scalability Process White Label Product (… c/fwd to end of Jan ...)
Ben:
DR
The Tech
Fixes
Ben:
Dependancies Cost: Powercurve
Integration
Non Strategic Marketing Partner
(JFDI) Campaign Integration
