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VMOST Mission Planner Example:

Strategic direction for a loans provider (future plan)

DEC JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV

Livechat
Ben:
Improve Customer Cost: Online Chat with CSA
Mission 1: Create a lean /
Training
Touchpoints
customer centric org Reduce Overheads Ben: Responsive My Account Site New HR Portal

Cost:

The Team Ben: Org Design Training 1 Training 2
for Line
for Line
Managers Managers
Cost:

Mission 2: Offer loans to near-
Ben: Train Devs
in
New Customer Base Responsive Quote Generation
responsive
Cost: coding
prime customers Go-Live with the new Ben: Team Marketing Squad 1

TV
Hire
Squad 2
brand
Campaign
Cost:
Squad 3

Process
Business Integration Ben: Change Reporting Other Tactics

Cost: Infrastructure MI Data Mart

Mission 3: Future proof the IT estate Partner Integration Cost: Scalability Process White Label Product (… c/fwd to end of Jan ...)
Ben:
DR
The Tech
Fixes

Ben:

Dependancies Cost: Powercurve
Integration

Non Strategic Marketing Partner

(JFDI) Campaign Integration