Page 14 - ALPA gTalk User Manual

12: How do I request a void?

A: Please email a void request form to your ZM or ROM.
13: Do I have to log in under my extension to take a payment?

A: Yes, each extension has its login.

14: Can I process a payment on a transfer call?
A: Yes, the system will allow you to take payment on a transfer call.

15: Would the system allow me to process a payment without a zip code?
A: No, AVS verifies that the billing address of the credit or debit card matches the address that is
given by the customer.

16: Would the system allow me to continue if I enter an incorrect credit card number?
A: Yes, but the payment form will indicate a Red warning sign and the card will be declined. To
avoid a declined transaction, please click on the Reset button and have the customer reenter the
card number.

17: Where can I find the response code?
A: You may search for the response code in Authorized.net 24/7 support website.

18: Will I be able to view the transactions for the entire office?

A: No, you will only have access to view the transactions under the login extension.
19: Who can I contact for gTalk assistance?

A: You may submit a ticket to the IT department for assistance.

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