Page 11 - E-BOOK Front Office_1
P. 11
Offering
assistance “ Good morning, Excellent Hotel,
Jimmy speaking, how may I help
you?”
Standard
“I’m sorry sir, Mr Brown is on the line
at the moment. May I take your
message?
Phone on the line
“I’m sorry sir, Mr. Brown is unavailable
at the moment, may I take a
message? /May I have him/her call you
back? /Who may be able to help you?”
No answer
Created by : Taty Asana 10
