Page 9 - E-BOOK Front Office_1

Telephone courtesy

If you need some time to

find any information, ask

the callers whether they
would like to wait, or to call

back/be called back

The person who initiated

the call should be the first

to hang up the call

If errors or delays occur,
apologise, explain and offer

a solution where possible

Created by : Taty Asana 8