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< Contents  |  APPENDIX B: Troubleshooting




            Reorient the device so the electrode is covering   What if there is no flashing light?
            another part of the leg, i.e., button faces in toward  If the battery has been drained completely and all
            the other leg or the back of the leg or the outside   lights are off, allow at least 20 minutes for the 1st
            of the leg.                                        white light to begin flashing after connecting the
                                                               device to the charging adaptor plugged into a wall
            If skin is irritated, do not place device or electrode   outlet. The 1st light needs to be solid white before
            over the irritated area until it has fully healed.   device has enough charge to provide a single
            See Chapter 8 for ways to reduce your risk of skin   therapy session.
            irritation.
                                                               What if there is a flashing orange light?
                                                               If the orange light continues to blink after
            Charging                                           the device has been plugged in, there is a

            My device isn’t charging.                          charging issue. Please call Customer Care at
            Confirm the charging adapter is plugged into a     1-800-204-6577.
            functioning wall outlet that is on. USB outlets
            on a computer may not have sufficient power to
            charge the device, so it is not recommended. Using
            a charger other than the one provided with Quell,
            i.e., a cell phone charger, isn’t advisable.


















































            Quell  User Manual    Quell Customer Care 1-800-204-6577 or +1-781-890-9989
                ®
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