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< Contents | APPENDIX B: Troubleshooting
Reorient the device so the electrode is covering What if there is no flashing light?
another part of the leg, i.e., button faces in toward If the battery has been drained completely and all
the other leg or the back of the leg or the outside lights are off, allow at least 20 minutes for the 1st
of the leg. white light to begin flashing after connecting the
device to the charging adaptor plugged into a wall
If skin is irritated, do not place device or electrode outlet. The 1st light needs to be solid white before
over the irritated area until it has fully healed. device has enough charge to provide a single
See Chapter 8 for ways to reduce your risk of skin therapy session.
irritation.
What if there is a flashing orange light?
If the orange light continues to blink after
Charging the device has been plugged in, there is a
My device isn’t charging. charging issue. Please call Customer Care at
Confirm the charging adapter is plugged into a 1-800-204-6577.
functioning wall outlet that is on. USB outlets
on a computer may not have sufficient power to
charge the device, so it is not recommended. Using
a charger other than the one provided with Quell,
i.e., a cell phone charger, isn’t advisable.
Quell User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
®
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