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< Contents | APPENDIX B: Troubleshooting

Use the app to check Sleep Mode. If Sleep Mode Minimize use outdoors during hot, humid weather,
was set to “Bedtime,” the first session in the when possible.
morning will need to be manually started.
Be mindful about where the device and electrode
are stored in hot and humid weather, i.e., a hot car.
Electrodes
In some cases, it may also help to alternate
The gel sticks to my skin when I am removing the between two electrodes (if you switch the device
electrode. at the 4-hour or “long-term wear” alert, for
Be sure to peel the electrode from the skin very example) to minimize the amount of gel migration
carefully. If, despite this, the gel is coming off the that may result from extended sessions.
electrode, then try applying a light lotion on the
skin area where electrodes will make contact at Issues with gel spread are less frequent during
least thirty minutes to an hour prior to therapy, cooler, drier months.
giving enough time for the lotion to fully absorb
into the skin. What do I do if I have lost the electrode liner?
Use a piece of wax paper (plain paper will stick to
The gel is dry and losing its stickiness. the hydrogel).
Even when the electrode seems to be losing its
adhesion to the skin, it should still be usable; the Another option is to place the electrode in a plastic
band will help to keep contact with the skin. zipper bag laid flat or loosely folded (if a larger
bag is unavailable) with the gel facing out.
The electrodes should last approximately 2 weeks
with typical use. Be sure to store electrodes Gel will stick to itself if pads are allowed to touch.
properly between uses as described in Chapter 7.

The gel on my electrode is coming off and/or Skin Care
spreading.
The electrode should still function and can be used My skin is irritated (redness or rash) or itches
safely as long as the stimulation feels comfortable where the device was worn.
and the device does not repeatedly blink orange Skin irritation may occur. The skin should be aired
during therapy sessions. Gel spread is more likely out after wearing for 4 hours and after overnight
to occur in hot, humid weather since the hydrogel use by removing the device and electrode from
may absorb additional moisture to cause it to the leg or switching legs. If at any time the skin
expand. You may want to try the Quell Sport begins to feel irritated (itchy) while the device is
Electrode. on, device should be removed and the skin allowed
to breathe.
How can I minimize gel spread?
Ensure that the sport band isn’t wrapped too Consider using light skin moisturizer if skin is dry.
tightly around the leg, as that will contribute to Ensure that the strap is not being placed too
gel spread. Electrode shouldn’t leave an imprint on tightly; this can cause the strap/electrode to
the leg after it is removed. If it does, you need to create indents in the skin and lead to irritation.
loosen the band slightly.
Alternate leg on which Quell is worn, if possible.
Remove the device when not in use to allow the gel
to cool.

Quell User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
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