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การแก้ปัญหาในการบริการผู้มาติดต่อ การขออภัย

Case study

G: Look! We have been waiting here more than 4 Hrs.

How much longer are we going to have to wait?

S: (Try to explain what has appended) I’m sorry.

- I would like to apologize for having overlooked

this matter/this important issue

- I/We sincerely apologize for having overlooked the

issue, it was a mistake/our fault ,and I/we will make

sure it does not happen again