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Basic tools for telephone etiquette

• Do not force a call on some one- please ask “Is this a

convenient time to talk?” + 4 keys (Greeting. Confirm.

Name. Offer an assistance)

• Listen carefully to the other person’s tone of voice

• Write down the key points you want to discuss

• It is rude to pose as a personal friend just to get the line

through

• Avoiding telephone tag by leaving 6 W+1H details

• “May I put you on hold for a few minutes?” and “Thank

you for holding”

• Put your calls on hold/through a secretary/through

voice mail while on meeting

• Return your call ASAP or at least within 24 hours