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Telephone Etiquette จริยธรรมการพูดโทรศัพท์

The telephone is your link to the

outside world. Through the telephone

we give and receive information, pass

instruction to the people and

establish and strengthen business

relationships. Much business and

professionalism over the telephone

are as important as in face-to-face

contact, so your telephone skills give a

positive or a negative first impression.