Page 8 - DDS Annual Report FY 2019
P. 8
DDS
ANNUAL
REPORT
2019
ACHIEVEMENTS
Card Production Services (CPS) Polycarbonate’s durability increases the longevity
of the driver’s license and enables the high security
The Agency is very proud that the transition to a new engraving of a black-and-white photo. Georgia has
digitized licensing system was completed on time and also chosen to add Multiple Laser Images (MLIs), a
within the allotted budget. Team Members worked level one security feature (visible to the naked eye)
with the contract awardee Gemalto, a global leader where different images such as a portrait, logo,
in credentialing, to produce a new digital licensing symbol or numbers can be seen depending on the
system with a smoother capture and enrollment viewing angle, making the license extremely difficult
process along with a secure polycarbonate driver’s to replicate. Traditionally, the symbolic Georgia peach
license for enhanced identity protection. is integrated into the design of the card.
Years of planning and testing led to a Pilot Period As with the previous licensing process, a temporary
beginning May 2019 that included three locations. The license with photograph and barcode is issued to all
staggered roll-out began shortly after Pilot. By July, all customers. The temporary license is printed on 8.5 x
67 customer service centers plus DDS online services 11, white, paper and is a synopsis of each customer’s
had been converted. Team Members embraced the service. It serves as proof of driving privileges until the
changes, and there were no major customer concerns permanent card arrives in approximately thirty days.
due to extensive research (focus groups), public Customers in for a renewal or transfer from another
communications and outreach. state will receive their original card back to keep
along with the temporary.
For the credential itself, DDS choose Gemalto’s
premium polycarbonate licenses to reduce In addition to the ID cards themselves, new all-in-one
document forgery and protect against identity fraud. terminals at DDS customer service centers will help
handle capturing applicants’ signatures and accepting
payment. Those improvements should shave hours
off the entire delivery process from start to finish.
An advanced enrollment system includes photo and
signature capture as well as new payment terminals.
The all-in-one point of sale and payment terminals
Temporary Over 21
8 Under 21
GEORGIA DEPARTMENT OF DRIVER SERVICES
