Page 20 - Impression April 2020

PATIENT EXPERIENCE

Stories From the Heart

The nurses, I believe their names were "My imaging experience which could have

Denise and Alvin, were unbelievably kind been stressful and uncomfortable was,
and patient. Nurses make all the instead, pleasant due to the lovely staff
difference in a hospital stay. Amazing who guided me through it."

bedside manners from Dr. Wick and Dr.
McDougall. Obviously, very grateful for "The tech was great, very professional,
their good care during my procedure. understanding and caring. I love the way
that you guys treat your patients"

"The people there was very friendly
especially with all this going on, I give "I would like to thank everyone for being
so professional "
them nothing put love and prayers and for

them try to be safe." "George in imaging was very friendly and
efficient."
"Thank you for excellent care at Hopkins
Bayview. I deeply appreciate the skill that "The x-ray tech was extremely polite and
1.08
Nurse Woods, Dr. Shapiro, and each professional. I was very impressed with

member of the staff provided.” him & he actually made the experience
pleasant."

"Awesome staff. They called to let me know the procedure upon arriving due to the
COVID 19 outbreak. I was immediately called back to get ready for the testing.

Everyone was very welcoming. The supervisor even guided me to my car as I really didn't
remember how to get to it! "

"At this time, with Covid 19 all around us, I had to have a CT Scan. Obviously, I did not want
to enter a hospital. But your staff had only 1 other person in the waiting room sitting very

far away from me, and the staff had me in and out of that CT Scan procedure in under 10
minutes. So, I think they are just FABULOUS!"

"The technicians were very professional, accommodating, patient and helpful. They tried

to ensure that I didn't experience a vertigo episode by raising the bed up very slowly.
However, when I stood up, I began to experience a vertigo episode and the technician
helped me to work thru it. Additionally, she drove me to the reception area. Even though I

had the vertigo episode, they were very reassuring. "

"The overall experience was very good, parking was more than adequate and the staff

was tremendous as always. They look to proceed with their work in a very professional
manner, and even though I am in a tough situation. They treated me very well."