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COMPUTER SYSTEM SERVICING NC II - CBLM

INFORMATION SHEET 1.2-2
RECORDING INFORMATION

Learning Objectives:
After reading this information sheet, the student/ trainee should be able to;

1. Determine the importance of recording information.
2. Identify the technology used in communication systems.
3. Identify the various code of behavior that all participants should
adhere to in meetings.

COMMUNICATION TECHNOLOGY

All businesses have a need for effective communication, both between
personnel within the workplace and with individuals and other businesses outside the
workplace. Each workplace will have a communication system designed to meet its
particular needs. Some of these needs include:
 obtaining, recording and reporting information
 enhancing effective training
 providing a safe workplace
 Improving the efficiency and effectiveness of work practices.

Communication systems use technology such as:
 telephones, including landlines, mobile and satellite phones
 answering machines
 facsimile (fax) machines
 computers with email and internet access
 two-way radios
 Paging systems.

Most workplaces have procedures and protocols in place for the use of each
type of technology. Workers should familiarize themselves with the system features
and control functions and operate each device according to the manufacturer‘s
instructions. If not sure of the operating procedure for a particular communication
device, a worker should ask for assistance.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 47 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo