Page 49 - MarTol

COMPUTER SYSTEM SERVICING NC II - CBLM

Some systems, such as telephones, answering machines and two-way radios
rely solely on speech. Effective communication is more difficult as the parties
communicating are not able to see each other and gauge the progress of the
conversation from body language. It is important to speak clearly, concisely and
courteously especially when answering the phone or leaving a message. The correct
greeting and identification of the business and the individual should be used.

Private conversations and text messaging on mobile phones should be
minimized during work hours. Only essential calls should be made or received.

Designated channels and call signs should be used with two-way radios.
Conversations should be limited to relaying necessary information. Batteries should
be recharged on a regular basis and the radios kept in good working order. They
may be a vital means of communication in an emergency.

Enterprise procedures and protocols should also be followed when using
systems that rely on written communication such as faxes and emails. Many
businesses have a standard cover sheet that is attached to the front of outgoing
faxes. Incoming faxes should be given to the appropriate person or placed in
designated in-trays or pigeon holes.

Information in faxes and emails should be written clearly and concisely. A
standard ‗signature‘ should be attached to the end of an email. Again, work
computers should not be used to send private emails.

Workplace meetings
The efficient operation of all workplaces relies on the effective sharing of
information. This exchange of information may be needed to:
 explain changes happening in the workplace
 discuss and solve problems and make decisions
 update Occupational, Health and Safety (OH&S) and other procedures
 determine workplace targets
 schedule and allocate tasks
 provide feedback and evaluation.

Information can be shared in a number of ways. Written information might be
distributed via the intranet, email or in newsletters, memos and notices. Formal
meetings, informal discussions and work team briefings are commonly used to share
information in a face-to-face setting. Meetings might be convened for a specific
purpose, such as OH&S or union meetings, or they may be more general in their
purpose.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 48 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo