Page 41 - RB GRENADA ANNUAL REPORT 2025_ONLINE

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We also enhanced our Premium Banking service to offer
more modern, comfortable amenities along with a premium At Republic Bank, we remain committed to
membership card and extended service hours. In alignment engaging our staff and providing opportunities for
with the Eastern Caribbean Central Bank’s financial inclusion them to connect, innovate, excel and grow. Our
efforts, we introduced the First Step Account, designed to continued investment in staff development and
provide basic, affordable and convenient banking services to training programmes across all levels of the Bank,
underserved populations across the region. is illustrative of this, as we deliver on being the
employer of choice in Grenada.
Beyond product and digital enhancements, we also
implemented key physical upgrades to improve the in-branch
experience. The Republic House parking lot was expanded to
increase capacity, ensuring greater convenience for customers
conducting business at the branch.

We remain committed to strengthening all seven pillars of excellent service – Courtesy, Care and Consideration, Knowledge,
Accuracy, Professionalism, Speed, and Follow-up, as we continue to evolve and respond to the changing needs of our customers.

Staff training and development
At Republic Bank, we remain committed to engaging our staff and providing opportunities for them to connect, innovate, excel and
grow. Our continued investment in staff development and training programmes across all levels of the Bank, is illustrative of this as
we deliver on being the employer of choice in Grenada.

Our programmes this year focused on strengthening technical competence, enhancing cybersecurity, deepening awareness of
anti-money laundering and compliance, improving customer service and refining other soft skills.

The Leadership Team participated in a dynamic programme designed to elevate leadership performance. The training emphasised
building the habits, mindset and accountability to transform teams. Supervisors also completed leadership development
training with emphasis on building high-performing teams through effective coaching, performance management and employee
engagement.

Staff across the Bank engaged in both Python and AI awareness sessions to gain practical insight into artificial intelligence and
to learn how AI can streamline processes, improve efficiency and support smarter decision-making to simplify and enhance daily
work. Python training focused on building skills in problem-solving, automation of repetitive tasks and data analysis for improving
efficiency through teamwork and collaboration.

Additionally, all staff participated in cybersecurity awareness training to strengthen resilience against cyber threats and reinforce
best practices in data protection. Complementing this was corporate security awareness sessions which highlighted the impact of
fraudulent activities, while reinforcing the importance of vigilance, accountability and safeguarding the integrity of the Bank.

Specialised programmes were also delivered across specific functions. Credit staff benefited from advanced training to further
develop analytical skills and support prudent credit assessment, while operations staff completed targeted compliance training
focused on strengthening practical application of regulatory requirements.

Finally, recognising that delivering exceptional service at every touchpoint remains a core priority, a series of customer service
training programmes were held across the network to elevate service delivery and enhance the overall customer experience.