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ROOM ADVANTAGE 3

How Room Advantage Benefits Each Department of the Hotel

Front Desk

• Allows the front desk to see hotel room cleanliness status in real time. This gives the front desk
agents more confidence when choosing rooms for hotel guests waiting to check in.

• Ability to communicate with other departments more efficiently. Getting answers quicker so they
can spend more time focusing on the guest.
• Allows the front desk to automatically change the status of the sleeping room based on the guests
needs. If a guest checks out early, the status can be changed and housekeeping can fully clean the
room, allowing the hotel to resell the room and make more money.

• Front desk can turn feedback from guests into maintenance requests, making sure room main-
tenance issues are resolved.

Housekeeping

• Once housekeepers log onto Room Advan-
tage, they will be able to quickly start their day
knowing what their tasks are and how long
they have to complete them.

• Head Housekeepers can instantly track the
status of all housekeepers and view each
individual’s progress throughout the day.

• Room cleaning history is automatically saved. If a guest calls to compliment their room’s housekeep-
er from a week prior, you can look up exactly who the exceptional housekeeper was and reward
them.

• The messenger allows for the front desk to quickly send special requests from guests. (Towels
Only/No Service) This trackable tool guarantees that the message was received, ultimately increas-
ing your guests satisfaction.

• Housekeeping can instantly report maintenance issues with photos of the damages.

• Head housekeepers can track inventory. When an item is below the recommended amount they are
notified that it is time to order. This helps ensure that all product is always in stock.