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PRODUCTS

PRODUCT COMPENTENCY

Produced by :Dave Tanji

•RingCentral
•GTM Update – US & Canada
oR11.0 GTM Master Deck…LINK
•R11.0 GTM Update Deck – 3/6/2019…LINK…two corrections are
needed for updates related to the new VVX Skyline phones:

oR11.0 GTM Bi-Weekly Update Recording…LINK

•Knowledgebase
oInitiate Number Transfer Request (Canadian)…LINK
o#4064: RC Office Intercom FAQs…LINK
•Sales Notes
oSales Note Rollback: Live Reports Inclusion In RC Ultimate Tier…Live
Reports are no longer included in the Ultimate Tier of RC Office as we
continue to develop our overall contact center strategy.
o2019.03.06: RC Contact Center Customer Release – Spring 2019

…Customers have been notified about the release, which will start rolling out
to customers on March 13, 2019.
•RC 411
o#2081: Fax Functionality In RingCentral App…LINK… The RingCentral
Fax Feature is a replica of the fax feature on our RC Phone app, which enables
you to send faxes from your computer without needing to use a fax machine.
You may send faxes to a single contact or a contact group right away or on a
selected schedule and receive faxes from anyone using a dedicated fax
number.
•To use the fax functionality in the RC application for both desktop and
web, click on Phone. Then click on Faxes