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PLATFORM COMPENTENCY

Dr. Hamel’s Corner (API/Platform Specialist SE)

•RingCentral Developed

•Librato for RingCentral App…LINK…This integration will post a

notification message to the Glip team messaging conversation of your choice

when a Librato alert is triggered and cancelled. You can enable this integration

via the integrations page

•Customer Developed

•PHP Insurance…This customer has completed a custom application which

generates and downloads Glip Compliance exports.

•Third-Party Developed

•XSELL AI and Realtime Call Tracking (Premier Partner)…LINK…XSELL

is an artificial intelligence company focused on delivering results. They make a

cloud-based machine learning platform that equips sales agents with the best

real-time responses. They use predictive analytics, natural language processing

and neural-symbolic systems to create custom models for each company. The

result is better customer experience and dramatically improved conversion

rates.

•Techy Info

•Practical AI In The Contact Center Starts With Agent Assistance…LINK

•AI In The Contact Center: Improving The Human Touch…LINK