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Improving the Member

Experience

Monica McIntosh
PRESIDENT’S MESSAGE

It’s hard to believe that we are already half-way through the season. It’s at this time that the Board has its mid-
season review.

On July 21, each Chair or Board Liaison of the Board’s Standing Committees (Course and Grounds, Engagement,
Finance, Golf, Governance, Marketing and Sales Advisory) reported their progress against their workplans and
the Board’s Directives for their Committee. As well, Chairs commented on any gaps or new initiatives that are
being pursued. Everyone is on track at this stage.

One of the Directives to all Committees this year was to come up with ideas on how we could further improve
on the Member experience. They did not disappoint! Most of these are not “big” ideas, but small things that
will hopefully make your experience even better. Suggestions covered many areas, such as increasing range
supervision, new activities, exercise classes, and family events, among other ideas. The lists are being filtered for
what might be viable, and what we could implement this year.

Some of the ideas were about themes for new social and golf events. For example, some of the lists included a
fun event from the purple tees. But before we moved along to the filtering stage, Jan Flott brought the idea to
the Golf Committee, and planning started right away. You’ll be hearing more about the upcoming “Purple Hat”
shotgun planned for September.

In addition to new ideas, some suggested increasing awareness of existing services. For example, did you know
that the Golf Shop can be used to help find playing partners? Are you looking to meet some more people but are
concerned about putting your name on the tee sheet with people you don’t know? Call the Golf Shop and they
can help guide you.

Do you have an idea to improve your experience or that of other Members? Please send a note through the on-
line suggestion form under the Member Home tab on the Member website.

4 | BEAUTY, GRIT & GRACE