Page 180 - SD19 Cat

TERMS & CONDITIONS
ORDERING PROCEDURE:
Whether ordering by fax, phone or email the following details are required:
• Code number and description of product (the code number is clearly printed in the catalogue).
• Quantity required.
• Delivery address.
• An order number or the name of the authorised person ordering. • Date delivery required if not immediate.
PRODUCT SUBSTITUTION & BACK ORDERS
We aim to be in-stock of all products all of the time however because we have such a wide range this can sometimes be difficult to achieve. If we are out of stock of any item that you order, we reserve the right to substitute that product where possible with another product that is of the same or better type and quality, for the same price. If we can’t substitute the product we can place it on back order if you request us to do so.
BACK-ORDER FREIGHT CHARGE POLICY
Back-orders will attract our normal freight charge per back-order delivery.
We have a huge range of products, and it is difficult to be in stock of all items, all of the time and sometimes we may need to “back-order” an item that you want which is temporarily out of stock.
If you have multiple back-ordered items, to minimize freight costs to you, we will do our best to “consolidate” your back-orders and send in one delivery.
If you are not happy with our back-order freight charge policy, you are welcome to cancel any back-orders you have with us and re-order once we are back in stock.
PRICING:
Prices are effective from 01 February 2019. All prices stated include GST and are in New Zealand dollars. We aim to maintain our prices throughout 2019 however if absolutely necessary we reserve the right to amend prices without notice for any reason. Updated prices will be published on our website as they occur. If you order a product for which we have increased the price, we will aim to advise you of the new price prior to processing your order. We generally won’t advise you of any price reductions however.
DELIVERY - Fast delivery of your order is our top priority. We aim to dispatch your order either the same or next business day.
• Should there be any problem with delivery of your order please contact us and we will track the courier consignment number.
• Please contact us immediately if any items are damaged in transit and/or if we have under or over supplied you with product.
• All balls will be supplied deflated, unless otherwise requested - inflated balls may attract additional freight charge.
• We are not liable for late deliveries caused for reasons beyond our control.
PAYMENT:
Payment for account holders should be made on the 20th of the month following purchase. Schools and all other Government funded educational institutes
are automatically eligible for an account. Other clients must apply on a Sports Distributors credit application form.
Orders other than those on account should be accompanied by a cheque or placed online with payment being upon checkout via DPS, using either bank transfer or by Debit/ Credit Card. We accept Visa and Mastercard.
REFUNDS FOR PAYMENTS ERRORS
If you have made a payment in error, you should contact us within 2 days explaining the reasons for your payment error.
We will investigate your claim within 5 working days and refund all or part of your payment if it is determined to our satisfaction that it was a genuine payment error.
PRODUCT WARRANTIES
The majority of our products are guaranteed for 12 months against manufacturing defect and some products may carry longer manufacturing warranties. Product warranties are void if the item has in our opinion had excessive use and/or used in a way for which it was not intended.
PRODUCT RETURNS
• We reserve the right to replace, refund or credit your account for any returned product.
• Goods returned for reasons other than Manufacturing Defect must be returned within 15 working days, in original packaging and in saleable condition. Damaged or used product will not be accepted for credit or exchanged. Please provide proof of purchase with all returns.
• Freight costs to return and re-send any replacement items may be your responsibility unless otherwise agreed by us. We may credit or refund you some or all freight costs if we are satisfied that in our opinion it is our responsibility to do so.
PRODUCTS MADE TO ORDER
We cannot accept cancellation for any specially manufactured products once they have commenced production. This particularly relates to garments. We will not accept any responsibility for team clothing garments that are commercially laundered or where washing instructions are not followed. Please consult us with regard to sizes if you are in any doubt as we cannot exchange any team garments that are specially made to your order, specifications and sizes. We will not accept product returns for made to order products, unless they are faulty or do not conform to specifications.
DISCLAIMER:
We aim to ensure all published pricing and information is correct, however we are not liable for any inaccuracies, except where provided by the Consumer Guarantees Act 1993. Product designs and colours may change without notice. We are not liable for late deliveries caused for reasons beyond our control.
FREIGHT CHARGES
NATIONWIDE SMALL PARCEL
(UNDER 3KG & OR SHOEBOX SIZE):
North Island South Island
$6.00 $7.50
STANDARD FREIGHT CHARGE - ORDERS UP TO $1,000
(EXCLUSIONS APPLY)
North Island South Island
DANGEROUS GOODS CHARGES
North Island South Island
$10.00 $15.00
$15.00 $25.00
FREE FREIGHT ON ORDERS OVER $1,000 (EXCLUSIONS APPLY) EXCLUSIONS
* Excludes rural charges, all heavy, odd shaped and/ or bulky items.
If the freight cost is in our opinion too large for us to fully subsidize.
* Multiple Carton Charge - If your order consists of multiple cartons, we
reserve the right to charge additional freight.
ADDITIONAL FREIGHT CHARGES
Rural Delivery (Per Carton)
• Please allow 5+ working days:
Heavy. Odd-shaped and/or Multiple Cartons
• See our freight calculator on our website or contact us for a quote.
• Bulky items are indicated with this icon .
• Extra freight charges for some bulky items are listed in the catalogue. • We reserve the right to charge extra freight for multiple carton orders. • Please allow 5+ working days.
BULKY FREIGHT CHARGE
$7.50
We reserve the right to charge additional freight costs for any of the following reasons:
*Orders that are bulky, heavy, odd-shaped, require special or excessive packaging and/or transport e.g. dangerous goods (starting gun caps), and are to be delivered to remote and/or Rural Deliveries and/or special deliveries e.g. weekend and/or urgent overnight (if available) etc, and if it is expected that your order will consist of multiple back-orders for which you have agreed with us.
We will aim to provide you accurate freight quotes when required.
For clarification, the Greater Auckland area is defined as being bounded by Pukekohe and Orewa.