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ON/OFF switch stays in ON position
-
Switch failure
Carefully pull power cord out of the electrical socket
Handpiece not identified by the device
Handpieces not connected, please connect to continue
Handpiece not locked in all the way
Make sure connector is locked and secured
faulty handpiece or Slot (“slot” means the female- type connector in the back panel)
Move handpiece to another slot and retry,if doesn’t help connect another handpiece to same slot and if still faulty contact service
Led light indicator on the handpiece is not
Showing
-
In case of non-operative blue led light, please contact service center
Screen display is impaired or disrupted
-
-
Unplug the system and contact service center
Start Button on the handpiece or touchscreen are nonresponsive, follow the troubleshootin g
Section
-
-
Discontinue treatment and contact service center +/- buttons on the RF handpiece are programmed to be deactivated
Table 4: Troubleshooting
Customer Support
If your GENEO X malfunctions, check the following:
• Make sure all accessories are well connected to system.
• Make sure the power cord is securely connected to system.
• Make sure power button was pressed.
• Otherwise, please contact your local distributor for service.
Terms of warranty
This product is powered by the most advanced technologies in the market and has been subjected to strict quality control performed by the manufacturer. For this reason, the GENEO X U® distributor in your country guarantees proper function of your product for 12 months from date of actual purchase.
If you use this system properly and follow all the instructions outlined in this User Manual, you will be able to make the best use of this product.
This policy warrants the support that the distributor provides for the GENEO X U® system, should failures attributable to manufacturing defects will be found. In such case, you shall be entitled to make full use of the benefits of this warranty. This implies the reason and replacement of parts, free of charge (regarding both service and parts) at any authorized Pollogen’s service center. Within its validity term, you are entitled to make use of the warranty, if necessary, to have a fully enjoyable product, provided the above-indicated conditions are fully met. This warranty is valid for the GENEO X U® system marketed by the distributor in
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