Page 27 - Preview

Failure
Error Message on screen
Possible Cause of Failure
Action
Led light indicator on the applicator is not showing
-
In case of non-operative blue led light, please contact service center
Screen display is impaired or disrupted
-
-
Unplug the system and contact service center
Buttons or touchscreen are nonresponsive,
-
-
discontinue treatment and contact service center
Table 5: Troubleshooting
19. CUSTOMER SUPPORT
1. If your GENEO X malfunctions, check the following:
2. Make sure all accessories are well connected to system.
3. Make sure the power cord is securely connected to system.
4. Make sure power button was pressed.
5. Otherwise, please contact your local distributor for service.
20. WARRANTY
WARRANTY REGISTRATION AND TERMS
This product is powered by the most advanced technologies in the market and has been subjected to
strict quality control performed by the manufacturer. For this reason, the GENEO X ® distributor in your country guarantees proper function of your product for 12 months from date of actual purchase.
If you use this system properly and follow all the instructions outlined in this User Manual, you will be able to make the best use of this product.
This policy warrants the support that the distributor provides for the GENEO X ® system, should failures attributable to manufacturing defects will be found. In such case, you shall be entitled to make full use of the benefits of this warranty. This implies the reason and replacement of parts, free of charge (regarding both service and parts) at any authorized Pollogen’s service center. Within its validity term, you are entitled to make use of the warranty, if necessary, to have a fully enjoyable product, provided the above-indicated conditions are fully met. This warranty is valid for the GENEO X ® system marketed by the distributor in your country.
THE WARRANTY IS NOT VALID WHEN
Amendments done to the warranty policy, sales receipt or invoice, or the absence of any of these original documents.
Damage or deterioration of the system due to improper use or if the system has been modified or repaired by an unauthorized third party.
• Damage to the product due to defects incurred during transportation, such as bumps, bangs, or improper handling.
• Damage due to humidity or any kind of liquids, foreign bodies inside the device or the use of unapproved, unadvised accessories with the device contradictory to the User Manual.
• When system is not used in accordance with respective User Manual or with supplied accessories.
• Partial or total damage or loss of the device, due to natural disasters (such as earthquakes, floods,
fire, lightening, etc.), force majeure or accidents.
• Damage to the device after being subjected to high dust environments, humidity, or application
of excessive voltage from the power connector.
• If the product’s serial number has been amended or erased.
• Damages to body of product, including but not limited to scratches and dents.
28