Page 20 - Paragon Annual Report 2

18 | Paragon Customer Communications Enriching
the customer experience
Operating internationally, Paragon Customer Communications enables targeted two-way communication between our clients and their customers.
From delivering a single local door drop campaign to developing a global, industry-leading, automated, multi-channel communication platform, Paragon Customer Communications helps clients of all sizes and across most sectors.
We plan, create, deliver and integrate all aspects of customer communication: marketing, such as direct mail or email; transactional communications, such as statements, invoices and reminders; regulatory communications, including pension and investment statements; customer service messages, such as
SMS updates; and the fulfilment of a customer’s requests and requirements, from online access to documents to mailing out complex physical items.
From manufacturing equipment to marketing automation, we use the latest technologies to create ideal customer journeys that successfully achieve our clients’ and their customers’ goals.
This begins with data and digital services to understand each customer and give them a smooth, consistent experience across all channels – timing
Paragon Group Limited – 05258175
Closing the loop:
inbound and outbound customer communications