Page 22 - Paragon Annual Report 2

Acquisition of DST Customer Communications
The acquisition of the DST Customer Communications in the UK was a major step forward for the group. This successful operation is a long-established and highly respected market leader in its sectors, including serving more than 20% of the FTSE 100, some two-thirds of the top financial advisors and many of the UK’s best-loved and best-known consumer brands, charities and government campaigns. We are delighted to welcome so many talented and dedicated people to Paragon as well as important, long-term customers.
The creation of the Paragon Customer Communications division brings increased focus and clarity to our proposition as well as significant sophistication in our capabilities in data services, digital marketing, print production, secure regulatory communication and hyper-personalised transactional communications.
Jeremy Walters
CEO of Paragon Customer Communications UK
Jeremy Walters is CEO of Paragon Customer Communications UK, having previously
held this position within DST Customer Communications before the acquisition by Paragon in May 2017. Having come to senior management via roles as a Sales Director, Jeremy’s background gives him an absolute customer focus for all Paragon Customer Communication’s activities.
Jeremy is very bullish about the future. In his own words:
“I am delighted to be part of the Paragon Group, with its commitment and pedigree in the communications industry. Having been in the business for a significant number of years, I firmly believe this is one of the most exciting times for our industry – with an increasing demand for the more intelligent and sophisticated communication solutions that we provide.
As an enlarged business we offer an expanded, full range
of integrated solutions. However, it is not enough to just offer these solutions: we need to join them up to help our clients deliver a seamless communication experience for their customers. To do this we need a combination of technology, people and vision. In my previous role of CEO of DST, I helped instil an ethos of service excellence: not only in terms of how we handle a client’s existing business, but also imparting knowledge to help them drive their business forward.
This ethos is continuing in our new-look company.
Paragon Customer Communications UK boasts a team
of over 1,600 talented individuals who not only understand but also help change the way our clients communicate.
We are increasingly seen as a true partner to our clients.
We help them understand their data to build customer journeys that maximise the lifetime value of their relationships.
We offer both print and digital services to ensure that we reach customers by their channel of choice. And we close the loop with our outsourced managed services, so our clients can work with a single team to deliver a joined-up approach. All of this is delivered within one of the most secure yet innovative environments in our industry.
Our strategy is winning us business from even our strongest competitors – and, through our customer service excellence and sharing of knowledge, is helping us grow our business with existing clients too, as we help them grow their own businesses and achieve their most ambitious communication goals.
I am delighted by how the newly integrated teams are working together to help us take advantage of our enviable position in the market – and look forward to reporting in
a year’s time on how our business has continued to grow and how we continue to help our clients and the broader communications industry evolve.”
20 | Strategic report | Paragon Customer Communications
Paragon Group Limited – 05258175
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