Page 21 - Paragon Annual Report 2

“ Our average relationship for our top 100 clients is over 15 years. ”
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and optimising communications according to their wishes and, where appropriate, automating communications to meet the rapid response times and service levels they demand.
Our production capabilities are unrivalled, allowing us to create printed and digital communications that are of the highest quality, dynamic, personalised and efficient. Our suite of production solutions also give our clients valuable, near real-time understanding and control of their campaigns. We deliver continuous improvement and innovation as part
of any contract, ensuring our clients can evolve rapidly to meet the expectations of their customers.
Paragon Customer Communications’ success lies in our ability to form close, long-term partnerships with our clients – our average relationship for our top 100 clients is over 15 years. Each client is assigned a dedicated team to oversee their entire communication world, which allows us to help them achieve and exceed both their immediate needs and long-term goals – from managing cost, compliance, quality and supply chain complexity through to digitising, providing exceptional customer experience and future-proofing their success.
Data analysis and insight
• Customer segmentation based on lifestage analysis
• Solution design • Creative design
Managed services
• Inbound customer communications
• Scanning and digitisation
• Management of multi-channel election
processes
• BPO, including onsite management of print
and digital mailrooms
• Supply chain management
Digital services
• Email and SMS marketing
• Marketing automation and triggered
communication programmes • Online portals and eDocument • Electronic registered mail
• Campaign reporting
Secure documents
• Financially regulated documents
• Sensitive client information
• PIN mailers
• Payroll information
Print services
• Transactional and regulatory
communications
• Creative direct mail
• General print
and stationery
• Doordrops
Paragon Group Limited – 05258175