Page 3 - Cross-Border Magazine Nr.3
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~ Welcome ~




            FOREWORD











 UNVEILING THE


 FUTURE OF THE



 RETAIL NATION






 The connections,
 technology and

 education to drive

 your multichannel

 strategy forward.


            Welcome to Today’s Cross-Border Shopper           directly correlate with your business’ overall success.

               f you are an avid reader of this magazine like me, you know   It’s no coincidence that companies like Toms and Warby Parker
               that the cross-border landscape is rapidly changing. It’s not   – known for their innovative “buy one, give one” business models
            Ienough to know that shoppers around the globe turn to cross-  that have been widely recognized for creating value both com-
            border for good deals and access to items not available in their own   mercially and socially – found mass appeal just as the millennial
            country - there are important nuances that smart merchants need   generation joined the consumer class ranks. 
            to understand to best tap into this growing market. Our research
            shows that to retain a current cross-border shopper, better pricing is   Though they may sometimes be stereotyped as selfish and
 FIND OUT   key. But to motivate a shopper who may have never shopped cross-  entitled, research shows that millennials are inclined to respond
 MORE &     border before, free shipping and a secure way to pay are paramount   to purpose-driven business models – from both sides of the
            in converting them. The takeaway? You need to know which type of
                                                              shopping cart. This aspirational, digitally-native generation is
 REGISTER   customer you are addressing to use the right tactics.   wielding both their purchasing power (spending an estimated
                                                              $600 billion each year in the US alone) and entrepreneurial acu-
            If you are looking for the customer most likely to shop cross-  men to build a better world.
            border: meet the “millennial”. While business and marketing
            buzzwords come and go, “millennials” is not going away any time   Understanding the key millennial shopping and buying behaviors
            soon – for good reason. Brought up in the digital age, this gen-  can accelerate a passion project into a global business. Expanding
            eration is the most tech savvy, diverse and connected generation   horizons and reaching out to a new audience will not only intro-
            we’ve ever known, and they’re projected to spend more on online   duce you to a new customer base, but will also open your sales to
            commerce than any other customer demographic.     new possibilities. Check out our article “Top 5 things millennials
                                                              look for when choosing to buy cross-border” in this issue for more
            Simply put, almost any business that plans to not just survive   tips on selling to this dynamic customer base.
 Register free now at internetretailingexpo.com  but thrive should consider millennials at every decision-making   Happy selling! 
            juncture: from merchandizing your website and mobile opti-
            mization to social media and marketing. Market research has   Yours,
 GOLD SPONSORS
            posited that how effectively you sell to this customer base will   Melissa O’Malley, Director, PayPal Global Initiatives





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