Page 33 - Cross-Border Magazine Nr.3
P. 33

~ Millennials ~




             TOP 5 THINGS MILLENNIALS

             LOOK FOR WHEN CHOOSING


             TO BUY CROSS-BORDER







            Text: Melissa O’Malley, Director Global Initiatives at PayPal // Photos: Stock


            Millennials are an unstoppable force when it comes to online shopping. They have taken to
            their phones, tablets, and computers to search for items from around the globe. Their prefer-
            ences and habits make their buying patterns unique, and merchants can better attract and
            retain millennial customers when catering to these particularities.

            Ready to sell into this valuable customer, no matter where they -- or you! -- are around the world?
            Here are 5 things millennials told us they look for when shopping online.



            1)  COMPETITIVE PRICING                           an important driver for 38% of millennial cross-border shop-

                                                              pers in our survey, and 49% cite that a secure way to pay is a top
            Millennials are looking for deals. Price is a more important   motivator. They are also more likely to check currency conversion
            factor than product or company location, as 64% of millennials   rates before making purchases in foreign currencies, so offering a
            we polled say it doesn’t matter to them where items are shipped   convenient tool to accomplish this can keep them on your site.
            from, as long as the total price is good. Coupons, promotions, and
            discounts drive 36% of the millennials polled to shop cross-border,
            so offering items at a reduced price can entice younger shoppers.  4) EASY RETURN POLICY

                                                              Globally, millennials are more likely to return items purchased
            2) QUICK AND FREE SHIPPING                        cross-border than the general population, with over 20% polled
                                                              saying they have sent back goods. Free shipping appeals to mil-
            Millennials have grown up in a fast-paced, always-on world, and   lennials, with 38% of shoppers stating that free return shipping
            they expect the goods they order online to be equally available.   is an important driver. Promoting a favorable return policy can
            Over half of millennials in our research cite free shipping as a   help create company appeal.
            driver for their cross-border shopping activities, and millennials
            are significantly more likely than the general population to shop
            cross-border because of faster delivery times. Slow and costly de- 5)  CONVENIENT PAYMENT
            liveries are also two of the top barriers to their consumer activity.   AND CHECKOUT METHOD

                                                              Millennials are a quick-moving bunch, and they don’t want
            3) TRANSPARENCY                                   online checkouts to slow them down. As a group, they are more
                                                              likely to choose a payment method because it offers a faster
            Millennial shoppers want to know that they get what they pay for   checkout process, and they are more likely to be driven to cross-
            and their online transactions are reliable. Proof of authenticity is   border shopping by payments available in their local currency.




            Catering to millennial purchasing preferences can help merchants tap into a powerful consumer demographic: they are the most tech
            savvy, diverse and connected cohort the world has ever known. They spend the most on online commerce and make up more than half
            of those who intend to buy online. Millennials are a dynamic group, and engaging with these online shoppers is an effective way to
            grow your international business.







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