Page 13 - STARTER KIT CREDIT & COLLECTION CLERK 2017v

STARTER KIT | Credit & Collection Clerk

d. “Skippers” standing instructions
e. VIP Protection
 Internal Security Measures
a. Housekeeping/Room Valets
b. Front Office
c. Engineering
d. For all staffs

Day Eight

Finance and Admin Overview
 Accounting procedures
a. Purchase requisition Accounting Accounting
b. Cash advances Manager 8am- 12nn Office
c. Liquidation and reimbursement
d. Cashiering
e. Audit Reports

Crisis Management and Reduction Procedures & Protocols
 Crisis Management and Reduction Committee
 Crisis Codes Duty Manager 1pm to 4pm Training Room
 Emergency Response Team
 Evacuation and Emergency Exit Plans
 Hotel Emergency Response Procedures

Day Nine

Housekeeping Department Operations:
 Room Types & Location per floors
a. Deluxe Room
b. One-Bedroom
c. Two-Bedroom
d. Three-Bedroom
 Guest Room Amenities and Types of Set-up
 Minimum Quality Standards HK
a. Guest Room Set-ups Supervisor 8am to 5pm Rooms
b. VIP Amenities
c. Cleaning Procedures
d. Public Area
 Standard Operating Procedures and Policies
 Room Inspection
 Room Status
 Entering & Exiting Guest Rooms
 Lost and Found Procedures

Day Ten

Engineering Department Overview:
 JOR Asst. Hotel 8am-12nn Engineering
 Equipment Maintenance and Monitoring Engineer Office
Hotel Communication Equipment
 Two-way Radio Usage

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