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STARTER KIT | Credit & Collection Clerk

a. User Accreditation by NTC-Restricted Radio Telephone
Operator Certificate
b. International Radio Codes
c. ARB Radio Codes & Channel
d. Proper Usage and Handling of Radio FOS 1pm-5pm Training
e. Radio Etiquette Room
f. Call Signs

Day Eleven & Twelve

Four Star Hotel Standards:
 Service Quality
a. Department’s Minimum Quality Standards
b. Target Service Rating
c. Rapid and Long Survey
 Facilities and Amenities
a. Guest Room Amenities and Standard Set-up
b. Complimentary Items Back
c. Hotel Collaterals FOM 8am-12nn Office
- Newspapers
- Maps of Baguio City
- Flyers of events, activities, restaurants and tourist spots in
the city
- Flyers of hotel promotions & events, activities
- Tariff Rates
- Tour Itinerary Suggestions
- Brochures on spa & massage services

ASSESSMENT & EVALUATION

PROCEDURES EVALUATOR
Written assessment, hands-on and simulation exercises
a. Those who passed the theoretical trainings will move to either actual employment or GM and HR
further trainings of up to maximum of 2 months as scheduled by the HR Training Officer Manager
b. Re-assessment to be done on or before the 3 rd month.
Discussion of Personal Diary, suggestions & recommendations, observations during GM and HR
the 12 days training. Manager
Learning insights after the training-personal & work related GM

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