Page 21 - STARTER KIT CREDIT & COLLECTION CLERK 2017v

STARTER KIT | Credit & Collection Clerk

5. Nails

a. Nails should always be clean and neat both for Male and Female Employees.

b. Nail polish for Female employees shall only be allowed if the color is natural, blue, flesh and/or French
tip.

6. Accessories

a. Females are allowed to wear stud earrings including but not limited to birthstones, diamonds, and pearls in
normal size.

b. Formal type of wrist watch can be worn. Bangles, bracelets and anklets of any type are not allowed both for
female and male employees.

c. Avoid excessive jewelries, however wedding ring and bond ring are allowed.

7. Other Guidelines

a. Company issued nameplates shall be worn at all times within the Hotel premises.

b. Wearing eye glasses for Front Office Guest Service Associates and Bellman are not allowed. If the
employee has poor eye sight using contact lenses is advisable.

c. Employees from back of the house departments may wear corporate looking eye glasses preferably
black, silver, dark blue and gray frames.

d. Male employees for any Front of the House job position shall not be allowed to have extremely thin
hairstyle and/or bald.

e. There should be no employees who are rendering duty with visible tattoos.

f. Employees who shall are not complying with the above-mentioned standards may not be allowed to
render duty.

g. All employees are required to come to work as pleasant and presentable as possible since they are
working in a Hotel Property therefore appearance and demeanor cannot be compromised.

C. TIMEKEEPING

1. The Hotel where the employees are assigned to is open for business 24 hours round. The Hotel facilities
and outlets cater to all its guests at different time of the day therefore the Hotel Management prepared
employees’ respective schedules as deemed necessary. It is expected that employees shall abide to the
schedule set forth by the Management and it is the responsibility of the employees to be aware of their
respective schedule per week or applicable period.

2. Minimum required hours for employees is (8) hours per day and shall remain constant except for employees
who shall be considered as part-time employees and/or project-based employees such that specific terms
and conditions of working hours is specified in their employment contract.

3. Operating hours for employees assigned in operation areas and back offices of the hotel shall be established
by the management. There shall be one (1) hours break for back office personnel particularly from Finance
and Administration, all other personnel from all other departments shall have (15) fifteen minutes break only
for one (8) hours shift. Break time shall be scheduled and adjusted by the Department Head as necessary.
No other break allowed including but not limited to coffee break and smoking break.

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