Page 17 - Contact Center Magazine.pdf

Employee Spot light !

The Real Hero in our Call Cent er:

Journey from Bus Conduct or t o a PTCL execut ive

There is an adage that ?Patience fruit is sweet? and ?Striving never goes Reagan?, In PTCL Contact Center we
have witnessed many alike and one success story is followed below.
Mr. Muhammad Sohaibis the CCR of Contact Center Rawalpindi who once was a Ticket Collector & Conductor
in Rawalpindi but he kept his studies continued through his hard-earned money.

During his struggling time, he continued his studies and completed his B.A/B.A.E. D degree from ?Allama Iqbal
Open University?, Rawalpindi and then joined PTCL Contact Center.
In beginning, he faced lot of difficulties like handling system, managing product knowledge and
Communication skills, he also received a ?Warning Letter? against poor performance but he stood hard against
the challenges and fought against each hurdle via acquiring necessary skills. Eventually with his robust
commitment and ward work he became the?Agent Of t he Mont h?.
The Road to success is not easy to navigate but with hard work, drive and passion, it?s possible to achieve the
dream.(Tommy Hilfiger)

"Don?t give up. The beginning is always the hardest. Life rewards those who work hard at it."