Page 2 - Contact Center Magazine.pdf
P. 2
"PTCL Contact
Centers has started
operations from 4
"Call center now termed as the
Call Cent er Operat ional ?Public Face? for many businesses, seats with one
their role for customer attainment
Overview Service in 2007,
and retention is constantly
increasing" within ten years, we
are handling almost
each and every
segment"
Call centers shape, preserve and
achieve customer relationship by
"ISO
operating 24/7 ,365 days of the year
Certification-Across all
and provide resolution to customer
Contact
queries and problems.Contact center
Centers(Lahore,
operations are running into four
locations having 933 seats with 1,511 Karachi, Islamabad)
staff members for handling all the since 2008"
service being offered by PTCL. Contact
centers have 2K Cisco UCCE Model "Third Major Channel
with customized redundancy with in Sales Contribution
22Voice Gateways (Upgrading on SIP
and having Highest
Trunk).1.5KCVP Inbound licenses+ 0.3K
Life Cycle of
Outboundand 140Media PRIs (115
Customers where
Inbound+ 25 Outbound).This is
acquisition channel is
embedded with Caller Based Routing
and self service Contact Center"
