Page 2 - GMU 2020 Spring 5-Day Boot Camp Brochure
P. 2

Process improvement is a critical skill set your company needs to succeed in today’s
       challenging marketplace. Why? Because process skills enable you to streamline operations,
       maximize customer value and implement digital transformations.

       Let’s face it, your processes are complex and the organization that was created to manage
       the intricacies of day-to-day operations isn’t necessarily process- or customer-oriented.
       As a result, conflicting priorities and perceptions undermine both internal performance
       and the customer experience.
       Learn how to unleash the full potential of your cross-functional, value-creating business processes.






       Business Process Management                                                   “Bob did a masterful job of leading
       (BPM) Boot Camp                                                               an extremely diverse audience
                                                                                     through some very challenging
       A 5-DAY CRITICAL SKILLS IMMERSION                                             material. Five days straight
                                                                                     in a classroom is a significant
       The Business Process Management Boot Camp provides tools and techniques       commitment for both the
       you need to build, regain and maintain a cross-functional focus that:
                                                                                     participants and the instructor.
       •  Maximizes value creation for the customer                                  We all stayed engaged throughout
       •  Optimizes process flow to minimize waste and cycle service time            the entire period.”
       •  Sustains excellence and fosters strategic breakthroughs via innovation
       •  Facilitates teamwork and cooperation

       This boot camp delivers the targeted, practical skills you need to help your organization reach its full potential.
       It delivers a broad set of skills for your BPM “toolkit.” Covered techniques include:
       •  SIPOC Diagram            •  Process Cost             •  Kano Model             •  Statement of Work
       •  The System Map            Allocation Matrix          •  Customer Journey Map   •  Work Breakdown Structure
       •  Top-Down Flowchart       •  Line Balancing           •  Brainstorming          •  Gantt Chart
       •  Cross-Functional Flowchart  •  Process Optimization  •  SCAMPER                •  Risk Planning
       •  Muda/Waste Walk          •  Measurement Identification  •  Six Hats Thinking   •  Governance Structures
       •  Activity or Value-Added   •  Pareto Analysis         •  The Five Max Method    •  Process Maturity Models
         Chart                     •  Histograms               •  Cost-Benefit Analysis  •  Company BPM Assessment
       •  Spaghetti Chart          •  Trend Charts             •  Readiness Assessment   •  BPM Self-Assessment
         (Workflow)                •  Process Control          •  Implementation Planning



























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      Orion Development Group.
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