Page 3 - GMU 2020 Spring 5-Day Boot Camp Brochure

Business Process Management
(BPM) Boot Camp 5-Day Outline
DAY 1 - PROCESS MAPPING & MODELING
• Systems thinking
• Design vs. deployment issues
• Process mapping
DAY 2 - PROCESS ANALYSIS
• Analyzing flowcharts
• Identifying pulse points (metrics)
• Managing variation
• Incremental improvement
DAY 3 - PROCESS (RE-)DESIGN
• Customer journey maps
• Innovation
• Solution identification and evaluation
• To-be process documentation
DAY 4 - PROCESS TRANSFORMATION
• Change management
• Solution deployment
• Integration
DAY 5 - MANAGING BUSINESS PROCESSES
• 7 necessities of operational excellence
• Building a new foundation
• Cross-functional management models
• Process management roles
• BPM maturity
• ABPMP certification
VISIT US ONLINE FOR THE COMPLETE
5-DAY BOOT CAMP OUTLINE:
https://is.gd/2020bpmbc
YOU WILL BENEFIT IF YOU ARE A…
• Manager who influences operational
performance or customer satisfaction
• Business Process Manager or Process Owner
• Business Analyst or Business Process
Analyst/Engineer
• Director/Coordinator of a continuous
improvement initiative
• Pursuing CBPA or CBPP certification
from the ABPMP
• Human resources professional looking
to have a more strategic impact
• Finance/cost professional looking to
find/eliminate hidden costs
• Customer service professional who needs
to enhance customer experience
• Business Professional actively involved
in Lean and/or Six Sigma efforts
LEARN FROM THE BEST
Bob Boehringer is the Vice President of
Process Management for Orion Development
Group and the well-acclaimed author
of The Process Management Memory
Jogger. He has more than 25 years of
experience helping professionals improve
quality and productivity via the implementation of process
improvement methodologies. Bob has a bachelors of
science degree in mechanical engineering from Cornell
University and is a member of the American Society for
Quality and the Institute of Industrial Engineers.
“Bob brought the richness of real life examples to
the course material. He did an outstanding job
of selecting examples tied to students’ lines of
business when possible, which made the examples
meaningful. His sense of humor and perspective
made the material interesting and funny at times.
I really enjoyed his approach as he ‘conversed with
us’ rather than lecturing at us.”
ON-SITE TRAINING
Bring this training onsite for your improvement initiatives.
It will lay the groundwork for success, provide a common
methodology and language as well as incorporate your
business challenges, your data and your processes. Contact
Lee Bennett at abenneta@gmu.edu or 703-993-4805
to discuss how you can multiply the benefits of these
seminars, save money and tackle your business challenges
by bringing these seminars on-site.
REGISTRATION
Early Bird Discount: $3,295 if you register by March 30, 2020
(After that date, the fee is $3,795).
Additional Discounts: George Mason University Alumni
are eligible for a 10% discount. Please contact us for details
on group discounts.
For questions and program details, please contact Lauren
Meythaler at lmeythal@gmu.edu or 703-993-3842.
Register>> execed.gmu.edu/bpmbootcamp
Our instructors and program are registered with the: