Page 2 - WCC 2019 BPM Brochure

LEAN HEALTHCARE PROCESS MAPPING,
Transforming Processes
to Deliver Patient Value
1 Day Seminar / Tuesday, October 22
nd
9:00 am – 4:30 pm (6.5 PDHours)
$ 550.00
The goal of Lean is to eliminate waste in a
system so that system can deliver more value
to its customers (patients). There’s arguably
no industry in which this methodology is more
applicable and valuable than in healthcare.
The Lean methodology is tailor made to
address today’s operational challenges. Lean
provides your team with tools that highlight
the sources of process inefficiency, data
collection techniques to quantify the magnitude
of opportunities, and a problem-solving
methodology that promotes engagement and
data-driven decision making in any healthcare
organization, regardless of size or specialty.
LEARNING OBJECTIVES:
• Leverage Lean as a means to increase
both efficiency and revenue
• Enhance your staff’s understanding of what
the patient values in the healthcare experience
• Identify sources of waste in your
processes and systems
• Eliminate the root causes of delays,
wasted resources and rework
• Generate analytical and out-of-the-box
solutions
• Measure the unmeasurable
• Identify process improvement opportunities
that will have the most impact for your
patients and your facility’s bottom line
SEMINAR OUTLINE:
I. Key Concepts
II. MRI Case Study
III. Cool Tools and How to Apply Them
IV. Your Action Plan
WHO WILL BENEFIT:
• VP or director of operations
• Leaders in any department that schedule(s)
and service(s) patients
• Nursing managers or charge nurses
• Quality analysts
• Project managers
• IT personnel tasked with automation
and / or system upgrades
MODELING AND ANALYSIS
Using Process Analysis to Define
and Solve Business Challenges
2 Day Seminar / October 23 and 24
th
rd
9:00 am – 4:30 pm (13 CPEs)
$ 995.00
An organization, any organization, is a collection
of processes. These processes are the natural
business activities you perform that produce value,
serve customers and generate income. Managing
these processes is the key to the success of your
organization.
Unfortunately, most organizations – probably yours
– are not set up to manage processes. Instead they
manage tasks. As a result, people tend to focus on
“local” concerns instead of the “global” needs of
process customers.
Inefficiency and waste become part of the system.
They rob your organization of profits, productivity and
its competitive advantage. Process mapping shows you
the way out.
LEARNING OBJECTIVES:
• Identify and understand your
organization’s true core processes
• Recognize and remove activities
that do not add value
• Eliminate systemic flaws that result in poor quality
• Document processes for knowledge management
or BPM initiatives
• View customer/supplier relationships and their
impact on your system
SEMINAR OUTLINE:
I. Systems Thinking: Seeing the Big Picture
II. Mapping & Analysis Tools:
Inside the Black Box
III. Getting There: Next Steps
WHO WILL BENEFIT FROM THESE SEMINARS:
• Leaders or members of Six Sigma, Kaizan
or reengineering teams
• Process owners or managers
• Process, workflow, or business analysts
• Functional or project managers
• Internal change agents
• Candidates for ABPMP certification or recertification
• Managers or consultants who are installing BPM,
ERP, CRM, or similar