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Business Outcomes Message Flow




                                            What internal or external drivers are
                                            influencing or affecting your customers
                               Drivers      overriding objectives?



                                            What are your customer goals in light
                                            of these internal or external drivers?
                                Goals


                                            What obstacles are preventing them
                                            or making it difficult for them to
                              Problems      achieve their goals?



                                            What tangible or intangible benefits
                                            would they see if you helped them
                                Value
                                            eliminate these obstacles?


                                            For whom have you helped solve a
                                            similar problem?
                                Proof
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