Page 129 - BV-BC 4 days

Realize and Validate Customer Value

Step 9: Realize and Validate Customer Value includes the following
activities:

• Identify business, operational and technology innovation outcomes and
tracking

• Use established metrics to measure the customer’s outcomes
• Validate achievement of outcomes with the customer
• Identify business and technical process improvements during the

implementation and adoption phases of the project
• Demonstrate the value that the project has delivered to the customer’s

business