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Network Operations Center Training (Technical/Sales) Leadership
• Several solution providers have • Teach the sales team about selling • Assign a knowledgeable leader who
stated that adding a basic NOC and
managed services allowed them to to business owners, Opex vs. can help the organization drive real
be more easily prepared for XaaS
Solutions CapEx, and benefits of cloud change
• Customers are looking for advice, so • Many solution providers created a
traditional technical “just in time” is separate organization to initially
often inadequate. Investment is drive focus
required in advance of opportunities
Marketing Intellectual Property Professional Services
• Education, thought leadership, • Solution Providers have realized that • Invest in building a deep
recurring revenue provides greater
website updates and social media value for the organization and are professional services practice that
starting to make investments in
improvements were the most acquisition, packaged services, will enable the sale of cloud
application development and
common marketing investments implementing vertical extensions solutions with pre-sale services
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