Page 42 - Enterprise Licence Agreement - ELA
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Plus ELA Collaboration Suites
Customer Customer Collaboration Suite
Collaboration
o Enterprise contact center platform & applications
Create the foundation for o Inbound/outbound call handling and reporting
strong customer relationships. o Social media monitoring, queuing and workflow
o Self-service, call routing platform and reporting
Prime Collaboration
Contact Center Assurance Option
o Topology
o Event correlation/reduction
o Performance dashboard
o Call trace and analysis
