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Disruption to the IT Operating Model (ii)

Aspect           Nature of disruption/change

Demand & Supply Transition from annual infrastructure capacity planning to dynamic, “lean”

Management       management of the entire IT service ecosystem with variable capacity

Enterprise Info  Evolve from managing “islands of historic data” to maximising business value in
Management       real-time from increasingly voluminous, diverse and dynamic information assets

Finance &        Transition from annual capital budgeting (CapEx) to pay-as-you-go service
Budgeting        expenditure (OpEx, business operational cost) based on consumption

Sourcing &       Evolve a hybrid, multi-sourced “right-sized” eco-system of IT providers to cater for
Procurement      all aspects of business service demand, whilst managing complexity

Governance &     Transition from control to co-ordination, focussing on value-adding activities as well
Portfolio        as achieving cost control through operational efficiency, whilst assuring the future
Management       role of the IT organization through a partnering approach with the business
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