Page 76 - HCS for Account Managers
P. 76
Supporting Student Notes:
• Customer Service – client attrition, satisfaction, responsiveness, complaint handling, proactivity,
• Head of Procurement – supply chain management, competitive tendering, inventory management
• Operations – including HR and others - Asset management, employee satisfaction and communications, legislation,
regulation and compliance
• Sales – pipeline, customer relationships, employee performance, tracking, reporting, CC, Tender/Bid management,
• Finance – reporting, tracking, financial performance, cash flow, risk reduction, cash management
