Page 34 - CHCS - CenturyLink

Green Custom •Understand the customer
Field environment and new solution
expectations
New Customer Non-CTL Cisco
Design Environment  Identify Solution Type – Greenfield or Custom

Migration of Mix of Cisco  Understand Voice Needs/Data Network
CenturyLink Cisco CUCM and Others
 Centralized/Decentralized (or Hybrid)
CUCM Solution vendors Expectations

•ME/MIPC Customers  Gateways/Switching – remember POE and VLAN
•Standalone Customers requirements

You can use the CERA-CISCO to help you  Survivability Requirements (SRST, others)

gather information @ SWAT Site:  LAN/WAN Network (TDM/SIP, WAP, VPN, etc)

http://collaboration.ad.qintra.com/BU/BMG/scph/NTS/Voice  Conferencing Requirements
%20VoIP%20%20SIP%20Trunk/Forms/AllItems.aspx
 Contact Center

 3rd Party Applications with the Voice Environment
(i.e. CTI, Call Recording, others, etc.

 Maintenance Expectations

 Coverage requirements (8-5, 7X24)

 NOC to NOC, Tier I Help Desk, etc.

34© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34