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CenturyLink Local Break Out – Distributed
Network
Customer dials SISPIPTNTN/S/eSsessisoionn CenturyLink Call
Century LinkContact Voice Network Recording
Center TN PSTN
Tenant SIP SIP TO CR
Customer dials Server
General User
Infrastructure CC
SIP trunk group
HCS andDRaetsapoQnusereyInteraction
Routing
CenturyLink Data Center A
HCS Platform CenturyLink Data Center A
Cisco Unified Computing System
HCS Platform
Cisco Unified Computing System
Contact Center Cisco Unified CommunicaCtiisocnosUnified Communications CenturyLink
Agent Call Flow Interaction
CenturyLink
Standard User IQ MPLS Routing
Call Flow
Internet Reporting Tools
Persistent Call Control Access
Signaling to HCS
Customer Premise LocationCenturyLink IQ Circuit
Reporting data
Interaction Routing
CISCO IP PHONE
7970 SERIES
#1 1 2 3 ?
ABC DEF
General User 4 -
GHI 5 6 +
JKL MNO
7
PQRS 8 9
TUV WXYZ
*
0 #
OPER
#2 CISCO IP PHONE Interaction Routing Supervisor
7970 SERIES
General User Reporting
1 2 3 ?
ABC DEF `
4 -
GHI 5 6 +
JKL MNO
7
PQRS 8 9
TUV WXYZ
*
0 #
OPER
#3 CISCO IP PHONE
7970 SERIES
Interaction Routing
Agent Desktop 1 2 3 ? WAN
ABC DEF CUBE Router
4 -
GHI 5 6 + Data Network
JKL MNO
7
PQRS 8 9
TUV WXYZ
*
0 #
OPER
38 Cisco Confidential 38
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